Shipping
We generally ship worldwide but if your country is not in our list of destinations, please contact us at slow.edition@outlook.com and we will gladly assist you with alternative shipping arrangements.
SHIPPING WITHIN SWITZERLAND with Swiss Post
Delivery Time (1-3 business days)
FREE for orders with B-Post when your order is more than 100 chf
8.50 chf for orders up to 100 chf
International shipping
(EU, GB, USA and REST OF THE WORLD) with DHL Express
Delivery Time (3-8 business days)
Duties and taxes are calculated at checkout. The cost is provided to us by the custom agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient. This calculated amount can be paid at checkout DDP (Delivery Duty Paid) or upon receipt DDU (Delivery Duty Unpaid).
We are not responsible for these fees, and suggest customers contact their local customs bureau or DHL Worldwide with inquiries when selecting the option DDU because the final charges by DHL may vary. We therefore recommend selecting the option DDP.
If you prefer to select the option DDU you will be charged by DHL directly and in this case you are still responsible to pay duties and taxes upon the import into your country.If you refuse a package upon delivery we consider it as abandoned and the package is not eligible for a refund or store credit.
Returns
The cost of the return shipment is fully the responsibility of the customer.
To return the goods, you must inform us to the e-mail address (slow.edition@outlook.com) within 14 days of receiving the goods. The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
After sending us an e-mail SLOW.ED team will receive your request and you will be informed about the next steps. SLOW.ED customer is not allowed to return the parcel without following the procedure mentioned above.
Upon receiving the returned goods, SLOW.ED shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the order.
Please, avoid wearing make-up foundation, perfume or deodorant when trying on clothes as we will not be able to accept the return with the evidence of marks or scent on the item(s). Once returning the parcel item must be declared as a returned item, do not to declare the cost.
Important
No refunds will be issued for an item returned in a used/damaged condition or without the original tags, pouches and boxes. The parcel is your responsibility until it reaches SLOW.ED Headquarter.
“Sale”/” Special Offer” items are non-returnable or refundable. You may only exchange the sale items. Please note: SLOW.ED does not take responsibility for any additional charges incurred including return shipping costs.
Exchanges
All return conditions apply to exchanges as well. You can exchange the purchased item for a different size or colour. All exchanges are based on stock availability. When we receive your return, we will send the replacement to you. Please note, you can exchange only once per item. Note that you are responsible for shipping and handling expenses.